How to Reduce Patient Waiting Time in Kelowna, BC

If treating patients has resulted in endless waiting times, missing lunches, disruption in your work timings, it's time you did something about it! 

If you want to improve your patient retention statistics, you need to take care of patient wait times since that decides overall patient satisfaction. Dissatisfaction with wait times while visiting their healthcare providers is as high as 97%, according to a survey by Software Advice. 

Thankfully, reducing patient wait times is not as tough as you think. Follow these 8 simple tips to manage your patient wait times better, improve your clinic's productivity, and help you expand your practice even as a virtual family doctor. 

Gather Patient Information Before Their Scheduled Appointment

Even though the process is relatively simple, here are some points that a virtual family Dr in BC needs to remember:

• Collect all information about the patient's insurance and medical history when the the appointment is scheduled.
• Keep patient records and referrals ready at the time of patient consultation.
• Ensure that the patient has filled up all the required forms.
• Make sure that no time is wasted in filling up forms at your walk-in clinic in Kelowna. 

Delegate Documentation to Other Trained Staff

To offer quality treatment as a virtual family doctor, patient care should be your top priority, not documentation. Routine documentation work like taking notes during the live consultation, ordering tests, managing prescriptions, and collecting the patient's history should be delegated to your clinical assistant. 

All this might take some time to get used to, but with the right training and making some changes to your schedule, it is possible to provide superior patient care since you don't need to handle the administrative tasks. 

Use Secure Messaging

The secure messaging feature helps to communicate vital information to your patient during your virtual appointment as a family doctor in Kelowna. Secure messaging helps eliminate 'phone tag' or problems with returning patient calls, improved response time for physicians and staff, and lower frequency. With the increased attention, you'll have more satisfied patients.

Create a Policy for No-Shows and Late Arrivals and Stick to it

To ensure that your patients don't keep you waiting, have a no-show or late arrival policy.  Repeat offenders should be penalized, and patients should be informed about the policy. They need to understand your time is valuable too. 

                                        

Design a Survey to Identify Bottlenecks

Ask your patients to discuss their pain points by having them fill up a survey about your services as a virtual family doctor. Find out if they are having trouble getting a booking or if they need alternative booking options and after taking appointment patients should be prepared for virtual treatment for that you need to present the guidelines. 

Implement a Mobile Queue Solution

Patients can find out how long they need to wait through mobile solutions like Qless. They can manage their schedules better. Keeping in touch with your patients is much easier. 

Embrace Telehealth Solutions

Be a part of the walk in medical clinic in Kelowna and ensure happier patients. You can schedule appointments seamlessly and reduce waiting times.

                                     

Provide a Comfortable Reception Area

A reception area is not part of an online virtual doctor in BC, but you can provide free e-reading material or other benefits to keep your patients engaged. 

WalkinVirtualClinics helps you offer online consultations as a virtual family doctor at the Kelowna walk in clinic. Your patients can schedule appointments at their convenience. We'll help you provide better patient care.